Awards Application
Welcome to the 2024 CCNNZ National Awards Application
The CCNNZ Awards recognise and celebrate excellence and provide a mechanism for triggering thought-leadership, professional networking and shared learning.
We are particularly pleased to help recognise the achievement of Customer Contact professionals who demonstrate outstanding performance in leadership, education, stakeholder engagement, customer commitment and support management.
This is no easy task in this fast-paced and complex industry, which features a broad range of business disciplines and demands extensive skills – and stamina!
CCNNZ National Contact Centre Agent of the Year
CCNNZ NATIONAL Contact Centre Agent of the Year
Thank you to tcn, the National Contact Centre Agent of the Year award sponsor.
Congratulations Ocean Palmer
Awarded to the Contact Centre Agent (Outbound or Inbound) who makes the most significant contribution to assist the team and contact centre to meet or exceed key performance objectives.
Ocean Plamer, Customer Service Representative from Dulux Group, was the CCNNZ Agent of the Year winner (sponsored by tcn). Ocean excelled in her role with exceptional performance and leadership. She handled the highest volume of calls and orders, receiving multiple awards, including the Values and Behaviours award and the People’s Choice award.
Ocean was instrumental in improving processes that significantly reduced response times for her team, and her strong communication skills allowed her to diffuse challenging situations.
She also took the initiative to mentor her peers and lead team engagement activities, showcasing her commitment to both customer service and team collaboration. Join us in congratulating Ocean on her achievements!
