Awards Application
Welcome to the 2024 CCNNZ National Awards Application
The CCNNZ Awards recognise and celebrate excellence and provide a mechanism for triggering thought-leadership, professional networking and shared learning.
We are particularly pleased to help recognise the achievement of Customer Contact professionals who demonstrate outstanding performance in leadership, education, stakeholder engagement, customer commitment and support management.
This is no easy task in this fast-paced and complex industry, which features a broad range of business disciplines and demands extensive skills – and stamina!
CCNNZ National Contact Centre Manager of the Year
CCNNZ NATIONAL CONTACT CENTRE MANAGER OF THE YEAR
Thank you to Digital Island, the National Contact Centre Manager of the Year award sponsor.

Congratulations Shajiuddin Syed
Awarded to the Contact Centre Manager who makes the most significant contribution to inspire, engage and connect their centre to meet or exceed key performance objectives.
Shajiuddin Syed was selected as the CCNNZ National Contact Centre Manager of the Year (sponsored by Digital Island), demonstrating exceptional leadership by aligning his contact centre’s operations with the company’s core values, significantly improving productivity while managing costs.
He showcased a clear commitment to staff development, identifying potential in his team members and preparing them for future roles. Syed also successfully implemented strategic initiatives, including process improvements that led to notable efficiency gains. He balanced the needs of the business, customers, and staff, fostering a culture of continuous improvement.
Syed’s leadership style, focused on both empathy and performance, set him apart from the other finalists in this category. Please join us in congratulating Syed!
