Awards Application
Welcome to the 2024 CCNNZ National Awards Application
The CCNNZ Awards recognise and celebrate excellence and provide a mechanism for triggering thought-leadership, professional networking and shared learning.
We are particularly pleased to help recognise the achievement of Customer Contact professionals who demonstrate outstanding performance in leadership, education, stakeholder engagement, customer commitment and support management.
This is no easy task in this fast-paced and complex industry, which features a broad range of business disciplines and demands extensive skills – and stamina!
CCNNZ National Contact Centre Support Professional of the Year
CCNNZ NATIONAL Contact Centre Support Professional of the Year
Thank you to 2B Connected, the National Contact Centre Support Person of the Year award sponsor.
Congratulations Glen Tylee
This award recognises a person involved in supporting important Contact Centre unit functions that ultimately reflect on the frontline performance, such as operations management, workforce planning, subject matter expertise, quality assurance and/or back-office administration support.
Glen Tylee, System Support Lead at Fonterra, stood out in the CCNNZ National Support Professional of the Year (sponsored by 2B Connected) interview where he excelled in automating service centre processes, enhancing efficiency with innovations like Microsoft Power Automate for issue tracking and implementing an auto-answer feature that reduced call handling issues by 66%.
Glen’s proactive leadership extended to building relationships across teams, improving the use of systems like Genesis Cloud, and driving continuous improvement through stakeholder engagement and knowledge sharing. Notably, Glen’s efforts during critical events, like cyclone Gabrielle response, and passion for AI and cybersecurity demonstrated both commitment to service excellence and forward-thinking innovation in the industry.
