2degrees Customer Care Team Manager – Dealer

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2degrees At 2degrees we are on a mission to make Mobile better for all Kiwi’s. More than a million Aotearoians have joined us already, enjoying a simpler, smarter and ultimately fairer Mobile choice. But we have only just begun! Are you ready to join us on the mission?

Reporting to the Head of Business Service Delivery, Customer Care, in this role you will be responsible for leading a team of Dealer Support Agents, within our award winning Call Centre. You will work to create a service -orientated environment, which delivers proactive frontline support to our customers.

Key success factors include:
• At least 2 years proven leadership experience in Customer Service, Contact Centre
• A self-starter – not afraid to push the envelope in getting the most from your people
• Outgoing personality who is up for a challenge and is passionate about making a difference
• Proficient in MS Office suite including Windows, Word and Outlook, and in particular Excel
• Good planning, prioritisation, follow up and organisational skills
• Excellent communication skills with proven ability to develop effective working relationships
• Be flexible in working hours and able to work shifts

At 2degrees we are passionate about building our culture of extraordinary service, that’s fun, friendly and a place to develop your talents whilst achieving great things. If this sounds like a mission you’d like to join, then apply now! 

 

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