2degrees Head of Customer Care – Consumer

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2degreesWe have a fantastic opportunity for a talented leader to head up our Inbound Consumer Contact Centre at 2degrees! You’ll be part of the Customer Care Leadership team and report to the Chief Customer Officer.

You’ll play a key role in shaping the 2degrees customer experience with us, driving best in market delivery for our Consumer mobile customers across our 24x7x365 contact centre. You’ll lead and support the execution of the Customer Care strategy through your business intelligence, passion, critical decision making and change management.

You will be a strong achievement focussed people leader and will have successfully led a large and complex contact centre previously. You’ll have approx. 10 direct reports and 110 indirect reports and as such will have significant leadership and coaching experience and the ability to motivate a very large team.

To be successful in the role you’ll need a robust blend of the following experience, skills and competencies:

• Significant experience managing a large and successful contact centre

• Demonstrated success leading, motivating and developing a large team of people

• Excellent stakeholder engagement and influencing skills

• Ability to think critically and strategically

• Proven experience in successfully implementing business vision, strategy and associated change management

• Good planning, prioritisation, follow-up and organisation skills

• Excellent communication skills; verbal, written and presentation

• Ability to think critically and strategically

• A role model for 2degress cultural values and the ability to inspire engagement in others

• Degree qualified (preferred)

 

At 2degrees we are passionate about building our culture of extraordinary service, that’s fun, friendly and a place to develop your talents whilst achieving great things. If this sounds like a mission you’d like to join, then apply here

 

 

 

 

 

 

 

 

 

 

 

 

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