4 Ways to Gauge Agent Engagement

Do you know how committed your agents are to the success of your contact centre? A recent Gallup poll discovered only 13% of employees worldwide report feeling engaged in their jobs. That’s a problem! Engaged contact centre agents are essential to delivering a good customer experience and keeping turnover costs low. 

If you’d like to get a better pulse on what’s going on with the agents in your contact centre, click here.