4 Ways to Gauge Agent Engagement

Share on facebook
Share on google
Share on twitter
Share on linkedin

Do you know how committed your agents are to the success of your contact centre? A recent Gallup poll discovered only 13% of employees worldwide report feeling engaged in their jobs. That’s a problem! Engaged contact centre agents are essential to delivering a good customer experience and keeping turnover costs low. 

If you’d like to get a better pulse on what’s going on with the agents in your contact centre, click here.

 

Login