6 Steps to the Ultimate Social Contact Centre

Share on facebook
Share on google
Share on twitter
Share on linkedin

A how to guide for your social customer service strategy.

Whats inside

  • Identify the right channels
  • Social goals and metrics
  • Understand your social customer
  • People, processes, technology
  • Follow social media etiquette
  • Analyse social feedback

To read the full article click here

Login