7 Steps To Effectively Integrate Digital Into Your CX Strategy

This article provides some insights from several leaders in customer experience across Australia and New Zealand on the steps they are using to drive exceptional customer experience in their organisations. It also gives us a glimpse into how Harvey Norman, eBay, Red Balloon, IAG, Kiwibank, Westpac New Zealand and Grow Wellington are integrating digital into their customer experience strategies in order to remain relevant in a competitive and changing market. 

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