On Monday 9th December the Aastra Solidus User group held its second event hosted at Police National Headquarters. Inspector Mal Schwartfeger welcomed the group and light refreshments were provided. Attended by 25 users from 8 different customers.
Clinton Sommers of Police National Management Group Talked about how critical Solidus was in providing the Emergency Service responses in NZ. Solidus telephony supports and enables over 1.7 million voice calls a year. Other channels supported include SMS, and email. The NZ Police must have a stable platform, this is not negotiable and Solidus enables this.
Kim Radovanovich, Contact Centre manager of Department of Internal Affairs gave a presentation on the success of DIA (at CCiNZ/CRM awards) and how Solidus contributed.
Her main messages were;
– Have a purpose
– Blow your own trumpet
Steve Miller from Absol (consultants) talked about Global multi- channel and local trends and challenges for Contact Centres in New Zealand. Solidus agnostic and well received. Web chat is the channel to watch which is growing in popularity. Click here to view the full article.
A very interactive demonstration from Gareth Evans (Aastra) on how to use SMS within Solidus. The demonstration included capturing a audience response to responding to a text requesting displaying data from a spreadsheet database. Great demonstration with some prizes for those of the audience that were first to respond to text survey.
After this great informative session a couple of beverages were enjoyed and more stories and learnings shared.
If you are interested in attending the next Aastra Solidus User group event contact Phil Morgan.
Check out some of the photo’s from the event.