CCNNZ Partners

The following companies are partners of CCNNZ. They generously allow us to use their resources to maintain and build our professional association. When possible, please support their business too!

LearningPlanet

LearningPlanet provides a cost-effective way to deliver consistent high value soft skills training in bit sized chunks. Whether it’s a five minute daily huddle, a one-on-one coaching slot, a team meeting or a short training session, the resources on LearningPlanet can save you time and get straight to the point.

Phone Plus

Phone Plus is an outsource Customer Contact Centre that provides a full range of functions for a variety of industries including Energy Retailers, Corporate and Infrastructure organisations. It operates from dual sites in Albany, on Auckland’s North Shore, and in Kaikohe. This model allows Phone Plus to secure new clients via the Auckland operation, while using it’s IT technology platform to flow back into the Contact Centre in the Far North. Established in Auckland in 1993, Phone Plus was purchased on 1 August 2000 by Top Energy and then by our Director Samantha Mills on 1 April 2016.

Ministry of Social Development

The Ministry of Social Development (MSD) is the public service department of New Zealand charged with advising the government on social policy, and providing social services. MSD is the largest public service department employing public servants in over 200 locations around New Zealand. It works closely with other public service departments and agencies, non-government organisations, advisory and industry groups, and communities and iwi. MSD delivers its programmes and services through a number of business groups and agencies. Some of the functions of the ministry were historically performed by the Social Security Department, the Department of Social Welfare, and the Department of Work and Income (WINZ).

CRM Consulting Limited

The CRM Contact Centre Awards were introduced to New Zealand in 1997 as a means of providing an annual ‘snap-shot’ of how New Zealand Contact Centres are responding to customer enquiries. Laurie Smith became the license owner in 1997 to continue with the CRM Customer Service Awards and associated mystery shopping programs under her own company CRM Consulting Limited. The objective of the survey is to measure the quality of service delivered by Contact Centres over the telephone and internet, and to raise awareness of the impact that this has upon their image. The survey also provides benchmarking data against which individual performance can be measured, highlighting specific areas of strength and weakness in relation to the performance of other Contact Centres.

AMPM Marketing Ltd.

Founded in 1987, AMPM is a New Zealand owned and operated company.

They have extensive backgrounds in print, sales and marketing, advertising, promotional products, web and digital solutions. We understand the value of your brand and we are committed to finding the best marketing solution for your company. We take the time to understand your requirements and we deliver a solution that fits your needs, benefits your business and sets you apart from your competitors.

Partner with AMPM to realise your brand’s full potential. Tap into our wealth of creative and production experience and gain access to our pool of industry specialists.

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