2018 National Contact Centre Manager of the Year – Sponsored by TCN and CreditSoft Solutions
Finalists:
- Bronwyn McCormick – Dulux Group
- John Lee – Xero Limited
- Suhail Shaikh – NZ Automobile Association
Winner: TBA
2018 National Contact Centre Team Leader of the Year – Sponsored by contactSPACE
Finalists:
- Katy Mills – Christchurch City Council
- Hannah Bryant – Xero Limited
- Hector Farmer – ANZ Bank NZ Limited
Winner: TBA
2018 National Contact Centre Trainer of the Year – Sponsored by The Skills Organisation
Finalists:
- Shahnaz Rustomjee – Housing NZ Corporation
- Hayley Hewer – Dulux Group
- Steve Philip – Xero Limited
Winner: TBA
2018 National Contact Centre Agent of the Year – Sponsored by Madison
Finalists:
- Ellie Young – Ministry of Business, Innovation & Employment
- Caterina Berimballi – Mercury NZ
- Hannah Crampton – Ministry of Business, Innovation & Employment
Winner: TBA
2018 National Contact Centre Multimedia Agent of the Year – Sponsored by Cogent
Finalists:
- Sophie Duggan – Xero Limited
- Jessica Rolinson-Purchase – ANZ
- Adrian Mendoza – Xero Limited
Winner: TBA
2018 National Contact Centre WFM Professional of the Year – Sponsored by Enghouse Interactive
Finalists:
- Steven Russell – Housing NZ Corporation
- Kevin Hikairo – Genesis Energy
Winner: TBA
