And the 2018 CCiNZ Award finalists are…..

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2018 National Contact Centre Manager of the Year – Sponsored by TCN and CreditSoft Solutions 

Finalists:

  • Bronwyn McCormick – Dulux Group
  • John Lee – Xero Limited
  • Suhail Shaikh – NZ Automobile Association

Winner: TBA

2018 National Contact Centre Team Leader of the Year – Sponsored by contactSPACE

Finalists:

  • Katy Mills – Christchurch City Council
  • Hannah Bryant – Xero Limited
  • Hector Farmer – ANZ Bank NZ Limited

Winner: TBA

2018 National Contact Centre Trainer of the Year – Sponsored by The Skills Organisation

Finalists:

  • Shahnaz Rustomjee – Housing NZ Corporation  
  • Hayley Hewer – Dulux Group
  • Steve Philip – Xero Limited

Winner: TBA 

2018 National Contact Centre Agent of the Year – Sponsored by Madison

Finalists:

  • Ellie Young – Ministry of Business, Innovation & Employment
  • Caterina Berimballi – Mercury NZ
  • Hannah Crampton – Ministry of Business, Innovation & Employment

Winner: TBA

2018 National Contact Centre Multimedia Agent of the Year – Sponsored by Cogent

Finalists:

  • Sophie Duggan – Xero Limited
  • Jessica Rolinson-Purchase – ANZ 
  • Adrian Mendoza – Xero Limited

Winner: TBA

2018 National Contact Centre WFM Professional of the Year – Sponsored by Enghouse Interactive

Finalists:

  • Steven Russell – Housing NZ Corporation
  • Kevin Hikairo – Genesis Energy

Winner: TBA

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