Blogs

From our recent Kiwi CX Collective Podcast Episode with Kelly Brickley (COPC), Ramon Szeitszam (Spark), & Richard Winterburn (CCNNZ).  In the contact centre world, we

When the Hong Kong Contact Centre Association (HKCCA) sends its Gold Award winners on  their “Winners Going Places” programme, the goal is simple: learn from

From our recent Kiwi CX Collective Podcast Episode with Kelly Brickley (COPC), Ramon Szeitszam (Spark), & Richard Winterburn (CCNNZ).  Right now, contact centre leaders across

From our recent Kiwi CX Collective Podcast Episode with Debbie Schultz, Founder & CEO of BlueSkyMinds  In the high-pressure world of contact centres, resilience isn’t

From our recent Kiwi CX Collective Podcast Episode with Anupama Wijesundara, Data and Insights Leader  In the race to adopt the latest AI, it’s easy

From our recent Kiwi CX Collective Podcast Episode with Liz Pinfold Reed, Founder of Good CX & Global CX Strategist In the world of high-speed

From our recent Kiwi CX Collective Podcast Episode with Henry Gray, Head of Customer Care at Auckland Transport In many organisations, leadership is viewed as

By Elias Kanaris, CEO, CCNNZ When the CEO, Elias Kanaris joined the panel at the HKCCA Symposium to explore the question “Negotiate the EX/CX Puzzle:

From our recent Kiwi CX Collective Podcast Episode with Gail Meintjeis, Leadership & Coaching Specialist Why Aren’t Your “Performance Improvements” Actually Improving Performance? Many leaders

From our recent Kiwi CX Collective Podcast Episode with Deepak Selvaratnam, Founder and Co developer of Snapshotz & Remotability – Director at Customer Services Audit