Blogs

At this year’s HKCCA Symposium in Shenzhen, COPC shared one of the most detailed and practical updates on how AI is reshaping customer experience across

When Digital Learning Meets Human Potential One of the most powerful stories from the HKCCA Symposium didn’t come from a contact centre. It came from

HKCCA Symposium 2025 — Reflections from Shenzhen By Elias Kanaris If there was one unmistakable theme on Day 1 at the HKCCA Symposium in Shenzhen,

In this world of chatbots and automated self-service, there’s been a persistent rumour that the human voice is becoming obsolete in the contact centre. While

From our recent Kiwi CX Collective Podcast Episode with Angela Canton, Regional Customer Experience Manager at New Zealand Couriers How to Build Resilience, Coach ‘Digital

From the recently concluded Future CX Summit 2025 with Elias Kanaris  Why the future of CX isn’t just about technology, but about leadership, empathy, and

From our recent Kiwi CX Collective Podcast Episode with Richard Winterburn, CCNNZ Committee Member & Founder at DigEcom Why Are 80% of AI Projects Failing?

From our recent Kiwi CX Collective Podcast Episode with Melanie Disse, the Founder & Principal Consultant of Melanie Disse Consulting Why is Your Customer Experience

From our recent Kiwi CX Collective Podcast Episode with Tim Muhundan, the CEO of Automate.CX Is AI Secretly Destroying Your Customer Experience? We’ve all been

From our recent Kiwi CX Collective Podcast Episode with Debbie Klintworth, Footprint Collective Your Customer Service is Your Biggest Growth Opportunity For too long, the