From our recent Kiwi CX Collective Podcast Episode with Matt Ensor, Kia ora AI Governing the Rise of the Machines: Are We Using AI Responsibly?
By Hayley Hewer, Secretary of CCNNZ. Recently I was able to attend the jam packed 2-day Future Contact Centre Summit NZ. Now if you have
By Elias Kanaris, CEO of CCNNZ. New Zealand’s contact centre industry is taking significant strides in using artificial intelligence (AI) to improve the workplace, aiming
The New Zealand contact centre industry is an opportunity for unemployed amid civil service layoffs and a deepening recession but, just as important, it is
Not only is the New Zealand contact centre industry offering a lifeline to the country’s unemployed amid civil service layoffs and a deepening recession, but
The New Zealand Contact Centre industry is calling for staff to return to the office as it becomes more apparent that the ‘work from home’
There’s no doubt about it. Contact centers are core to a business’ success, and a key part to improving customer experience. When you create a
By Elias Kanaris, CEO of CCNNZ. I believe it’s time to challenge the traditional priorities of our contact centres. In Customer Experience, where immediacy is
Kiwis are more likely to put up with wait times for their calls to be answered by retail and business contact centres—even during the busy
Public abuse directed at contact centre staff has reached alarming levels, and it’s taking a toll on their mental well-being. The abuse faced by contact
Contact Centre Network
New Zealand
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