Media Release

Not only is the New Zealand contact centre industry offering a lifeline to the country’s unemployed amid civil service layoffs […]

The New Zealand Contact Centre industry is calling for staff to return to the office as it becomes more apparent

Kiwis are more likely to put up with wait times for their calls to be answered by retail and business

Public abuse directed at contact centre staff has reached alarming levels, and it’s taking a toll on their mental well-being.

Air New Zealand’s decision to outsource some call centre activities to the Philippines because there is a shortage of suitable