Beyond the Voice: Why Human Connection, Enhanced by AI, Still Rules the Asia-Pacific (APAC) Contact Centres
In this world of chatbots and automated self-service, there’s been a persistent rumour that the human voice is becoming obsolete […]
Perspective
Beyond Burnout: A Leader’s Guide to Building Resilient, Compassionate Teams
From our recent Kiwi CX Collective Podcast Episode with Angela Canton, Regional Customer Experience Manager at New Zealand Couriers How
Human + AI: Four Lessons from the Future CX Summit 2025
From the recently concluded Future CX Summit 2025 with Elias Kanaris Why the future of CX isn’t just about technology,
The AI Hype Trap: Why 80% of CX Projects Are Failing
From our recent Kiwi CX Collective Podcast Episode with Richard Winterburn, CCNNZ Committee Member & Founder at DigEcom Why Are
CX is a Team Sport: Are Your Departments Sabotaging Each Other?
From our recent Kiwi CX Collective Podcast Episode with Melanie Disse, the Founder & Principal Consultant of Melanie Disse Consulting
The Human Touch in an Automated World: Is Your AI Helping or Hurting Your CX?
From our recent Kiwi CX Collective Podcast Episode with Tim Muhundan, the CEO of Automate.CX Is AI Secretly Destroying Your
From Cost Centre to Growth Engine: The Truth About Customer Experience
From our recent Kiwi CX Collective Podcast Episode with Debbie Klintworth, Footprint Collective Your Customer Service is Your Biggest Growth
Is AI Stealing Our Jobs? A Frank Conversation on AI’s Impact
From our recent Kiwi CX Collective Podcast Episode with Matt Ensor, Kia ora AI Governing the Rise of the Machines:
How AI is Shaping the Future of NZ Contact Centres: Learnings from the 2024 Summit
By Hayley Hewer, Secretary of CCNNZ. Recently I was able to attend the jam packed 2-day Future Contact Centre Summit
Kiwis take a Global Lead in Contact Centre AI Innovation
By Elias Kanaris, CEO of CCNNZ. New Zealand’s contact centre industry is taking significant strides in using artificial intelligence (AI)
