Perspective

By Hayley Hewer, Secretary of CCNNZ. Recently I was able to attend the jam packed 2-day Future Contact Centre Summit […]

By Elias Kanaris, CEO of CCNNZ. New Zealand’s contact centre industry is taking significant strides in using artificial intelligence (AI)

The New Zealand contact centre industry is an opportunity for unemployed amid civil service layoffs and a deepening recession but,

There’s no doubt about it. Contact centers are core to a business’ success, and a key part to improving customer

By Elias Kanaris, CEO of CCNNZ. I believe it’s time to challenge the traditional priorities of our contact centres. In