Why and How AI and The Contact Centre Sector are an Opportunity for Job Seekers
The New Zealand contact centre industry is an opportunity for unemployed amid civil service layoffs and a deepening recession but, […]
Perspective
Strategies for Keeping Customer Contact Centres in New Zealand
There’s no doubt about it. Contact centers are core to a business’ success, and a key part to improving customer
Prioritising Customer Experience in New Zealand Contact Centres
By Elias Kanaris, CEO of CCNNZ. I believe it’s time to challenge the traditional priorities of our contact centres. In
