The Leadership Gap: Why 62% of Managers are Being Left Behind
From our recent Kiwi CX Collective Podcast Episode with Kelly Brickley (COPC), Ramon Szeitszam (Spark), & Richard Winterburn (CCNNZ). While […]
Perspective
Less Tabs, More Truth: Fixing the Agent Experience
From our recent Kiwi CX Collective Podcast Episode with Kelly Brickley (COPC), Ramon Szeitszam (Spark), & Richard Winterburn (CCNNZ). In
When Award Winners Go Learning
When the Hong Kong Contact Centre Association (HKCCA) sends its Gold Award winners on their “Winners Going Places” programme, the
Beyond the “Three Ps”: Why CX Resolution is the New Gold Standard for 2025
From our recent Kiwi CX Collective Podcast Episode with Kelly Brickley (COPC), Ramon Szeitszam (Spark), & Richard Winterburn (CCNNZ). Right
The Invisible Load: Why Recovery is Your Best ROI
From our recent Kiwi CX Collective Podcast Episode with Debbie Schultz, Founder & CEO of BlueSkyMinds In the high-pressure world
Beyond the Spreadsheet: Measuring Real-World Impact in the Age of AI
From our recent Kiwi CX Collective Podcast Episode with Anupama Wijesundara, Data and Insights Leader In the race to adopt
Bridging the Gap Between Data Analytics, Human Psychology, and the Future of Storytelling.
From our recent Kiwi CX Collective Podcast Episode with Liz Pinfold Reed, Founder of Good CX & Global CX Strategist
Leading with Manaakitanga: Why Great Service is a Product of Service-Led Leadership
From our recent Kiwi CX Collective Podcast Episode with Henry Gray, Head of Customer Care at Auckland Transport In many
Negotiating the EX/CX Puzzle: Why Happiness Might Be the Most Honest KPI We Have
By Elias Kanaris, CEO, CCNNZ When the CEO, Elias Kanaris joined the panel at the HKCCA Symposium to explore the
Coaching Beyond Metrics: The Leadership Shift Your Teams Are Asking For
From our recent Kiwi CX Collective Podcast Episode with Gail Meintjeis, Leadership & Coaching Specialist Why Aren’t Your “Performance Improvements”
