This month’s newsletter features:
- CCiNZ Snapshotz monthly bites – Chch, Wgtn, Akld
- What’s news
- Top 10 Contact Centre Trends 2013
Dear CCiNZ member,
CCiNZ Snapshotz Monthly Bite Feb – Site Visit ANZ
The gap between customer expectations of phone-based support and reality is greater than ever. Over 80% of people prefer a phone call for customer service, but only 8% of them feel the service they receive is ‘excellent.’
Be sure to read the following list of Contact Centre trends that will help shape your support strategy in the coming year and beyond.
Click here to read the full article.