CCiNZ Newsletter – January 2013

This month’s newsletter features:

  • 2013 CCiNZ annual conference date announced
  • How to enter the 2013 CCiNZ industry awards
  • Welcome new members
  • Seeking new opportunities for 2013


Welcome Back
Welcome back we’ve got lots of exciting events and networking opportunities coming up for you this year.

So far we’ve confirmed several events throughout the country and have confirmed the date for the 2013 CCiNZ annual conference, which will be held on the 20th September 2013.
This is a fantastic event, and you cannot miss it. We have already started planning the details of 2013 conference to ensure we have the best relevant speakers. Although registrations are not yet open, we will keep you posted with updates.

We like to make things easier for you. Check out our ROI template that you can use to secure funding for you and your team to attend this great event.

2013 CCiNZ Awards
These are indeed the key industry awards that recognise excellence at the Team Leader and Contact Centre Manager levels within the New Zealand Contact Centre industry.

Here are the details and links where you will be able to find the information you require:

  • Information about the 2012 CCiNZ Awards can be found on the Awards page on the CCiNZ website. We also recommend reading the interviews with the 2011 CCiNZ Award winners (Tony Sumner, Karen Sharp and Gayl Roden).
  • Please watch this space for updates on the 2013 CCiNZ Conference and the opportunity to register for this event closer to the time.
  • We also provide regular updates on all CCiNZ events and news at our LinkedIn Group, and also through our free monthly e-newsletter – be sure to sign up for this by completing the form at the bottom of the CCiNZ homepage.

New Members Welcome
As a Contact Centre professional, whether as a Manager, Team Leader or CSR, we often think how different our roles are. Different can mean exciting, rewarding, challenging, frustrating and many other strong descriptions. As with anything in life sharing these emotions is hugely beneficial. Whether it is to share the wins and give someone else hope or ideas, or share the downs and have someone give you the hope and ideas, sharing is good. Sharing and support is a lot of what CCiNZ is about and we would encourage you to join us so that you can add to the wealth of knowledge within this organisation or benefit from it.
Non CCiNZ members please visit our website or click here to download a membership application form.

Seeking New Opportunities in 2013 or looking to recruit?
On the CCiNZ website is a place where members can post their credentials and attract new opportunities. Visit the Looking for Work page to upload your information or email it to to raise your profile for free.

We also have a great spot on the CCiNZ website to profile your vacancies and it’s free to all members. Send vacancy details to and be sure to include an expiry date. Situations Vacant is open to all CCiNZ members, including recruitment companies and other vendor members.

Wednesday, January 16th, 2013
Rapid Results – Train the Trainer: 3 day course in Auckland. More Info.

Thursday, February 21st, 2013
Rapid Results: 2 day Team Leader Workshop in Auckland More Info.