Conference Presentation by Antoine Casgrain

Antoine Casgrain is the General Manager of Customer Contact Centres (CCC) for the NSW Westpac Group in Australia. He leads the delivery of their award winning customer experience to the bank’s 2m + customers with a team of over 900 staff.

Antoine shared his wealth of knowledge, experience and insights as to how we can deploy key strategies within our own businesses to both engage and motivate our workforce to achieve great outcomes for our customers.

To view his presentation click here