Conference Presentation from Recruitment Workshop

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Rebecca Clarke – Drake New Zealand presented at this years CCiNZ Conference about “Want to Make Better Hiring Decisions”. 

Her presentation included;

  • Why You Need to Consider Personality
  • The #1 cause of turnover for new hires is a so-called “lack of fit”. But fit has nothing to do with skills, knowledge, ability or any of the things most companies screen for – fit is determined by personality.
  • Learn how your contact centre can begin to consider personality in your hiring decisions and why this change to your hiring process has the potential to take your company (and your team) from good to great.

To view the full presentation click here.

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