Contact Centre Agent – DHL Express

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dhlGlobal Company – Career Options Plus
Auckland Airport based
Car park included
Fantastic incentives

DHL Express is the global market leader of the international express and logistics industry. As a truly global company you have the opportunity to work in an environment where you really can have a career that takes off! The DHL family also offers a friendly, fast paced environment where no 2 days are ever the same. You just have to have loads of passion for what you do and a can-do attitude!

This role is the kick-start to your new career! We have an opening for a Contact Centre Agent to join our Customer Service Team at Auckland Airport. Our Customer Service Agents are responsible for taking and actioning inbound telephone calls, bookings, queries, and providing exceptional customer service to both new and existing customers. This is a full time permanent role where flexibility is key – you’ll need to be able to commit to a rotational roster between the hours of 7:00am and 8:00pm Monday to Saturday. In addition to a superb customer service ethic we are looking for people who can demonstrate reliability, sound Microsoft Suite and attention to detail. To be considered you will also need to have a minimum of 12 months contact centre experience, show an ability to manage conflict, solve problems and of course possess an excellent phone manner.

If you enjoy working in a fast paced environment, like to get it “Right 1st Time”, and are committed to customer service and supporting your team, then this is the role for you!

Please apply online or for more information contact: Nick.patterson@dhl.com

Our Customer Service Agents are responsible for taking and actioning inbound telephone calls, bookings, queries, and providing general customer service. Hours are 40 pw, rostered with the shifts between 7am – 8pm across 6 days

 

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