NZ Contact Centre Benchmarking The New Zealand Contact Centre Benchmarking programme: http://nzccb.org.nz/ In association with New Zealand Trade and Enterprise and the Contact Centre Institute of New Zealand.
This is the first time a contact centre benchmarking programme is available to every private and public sector contact centre in New Zealand. The programme is powered by the Snapshotz assessment and benchmarking tool developed in New Zealand. CCiNZ is proud to support the programme as industry growth and maturity is dependent on the availability of valid and current industry data. “Every progressive contact centre requires legitimate, recognized data and verifiable statistics to demonstrate how competitive or cost effective their centre is, additionally, “there must be a reliable way for one organization or industry to compare themselves with their peers on a range of metrics.
Participation in the NZCCB will enable contact centres to do so.” Compare against a range of over 700 metrics whilst at the same time getting a health check! There are several options available to participate so do contact us if you want to know what best suits your operation.
You can contact us either by Info@CustomerServicesAudit.com or 09 376 2806.