This 35 seat contact centre is looking for a manager to cover maternity leave for 12 months. As well as maintaining the daily running of the centre you will be involved in the implementation of the new CRM and telephony systems.
We are looking for an individual who has managed a centre or large team before and has the following experience and skill set to bring to the team.
• Strong interpersonal skills.
• An ability to motivate and persuade others to retain a positive attitude in times of change and pressure.
• Excellent verbal and written communication
• Strong decision-making skills.
• Problem-solving skills.
• Able to analyse data/situations and resolve issues.
• Demonstrated commitment to constructive problem solving and conflict resolution.
• Effective Team Management, knows how to build a strong team, develop and get the best out of people, builds the competence of the team to deal with difficult customers.
• High degree of computer literacy in particular Excel.
• Effective time management skills.
• An ability to meet deadlines and priorities as well as excellent time management.
Our client is looking for an experienced contact centre leader with a proven track record of delivering success to their team and contributing to the overall goals of the organisation. This is a unique and exciting leadership opportunity with some great projects to implement.
The ideal candidate will have a strong understanding of all aspects of a contact centre operation. You will be responsible for the overall management of your team including coaching and motivating staff, performance management and conflict resolution. You will have the ability to think strategically and manage staff to achieve individual and team KPI’s. You will be well versed with contact centre terminology and proficient with the Microsoft Office suit.
Above all you will bring an energy and enthusiasm for the role and a passion for the contact centre industry. For further information please call Kate on 09 271 1152 or to submit an application please send a CV to firstname.lastname@example.org
Closes 31 May 2015.