University of Auckland – Contact Centre Team Leader

 Uni of_Auckland

We are seeking a fantastic communicator to lead a team of multi skilled customer service advisor’s within our contact centre.

The purpose of this position is to provide exceptional customer service by organising and directing the daily activities of the Contact Centre’s operations.

While managing day to day operations and ensuring service levels are met you are also responsible to recruit manage, train, and coach a team of Student Services Representatives.

You will be responsible for building a positive work environment to foster staff development and provide excellent customer service.

This role involves working shifts of either 8am – 4pm or 10am – 6pm, dependent on requirements. Communications will be high volume through telephone, email, web chat or social media.

Our ideal candidate will:

·      be an excellent communicator who prides themselves on delivering outstanding customer service

·      have experience in a contact centre and proven experience managing others

·      experience working in a tertiary environment would be an advantage.

Due to the nature of this role, annual leave requested in January and February may not be approved, as this is our peak processing time.


·      Competitive salary

·      6.75% superannuation scheme

·      Five weeks’ annual leave

·      Subsidised car parking and childcare

Apply here

Applications close on Friday, 6 April 2018.

For further information go to

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Maori, Pacific, women, LGBTI, equity groups, parenting support and flexible work go to

Direct enquiries only please – no agencies.