COPC Research
POWER UP YOUR BUSINESS WITH THE CONTACT CENTRE INDUSTRY BENCHMARKING REPORT
GAIN ACCESS TO THE ONLY NZ-CENTRIC RESEARCH REPORT
- Actionable insights
- Discover future trends
- Build a successful contact centre
- Only available to members
Join CCNNZ today and receive the 2024 Contact Centre Industry Research Report
Why this report is your blueprint for greatness?
This report gives you the inside scoop on what’s happening right now, helping you stay ahead of the curve. Want to know how your contact centre measures up?
Curious about the latest trends or how others are handling remote work and recruitment? We’ve got you covered. From tech adoption to customer experience and team feedback, this report is packed with insights that matter.
It’s all about giving you the tools to make smart decisions and keep your contact centre thriving.
Become a member to gain access to the report
key insights you will get from your report
- Keeping your customers happy and loyal
- See how you stack up in your industry
- Contact centre strategy: onshore vs offshore
- Outsourcing: making it work for you
- Tech that boosts your efficiency
- Key metrics that drive success
- Continuous employee engagement and happiness
- Helping Work at Home (WAH) run smoothly
- Embracing Māori culture in your contact centre
