COPC Research

Contact Centres are the beating heart of the customer experience within many organisations. They often influence the buying decision of many customers, as well as the escalation and resolution points of customer service enquiries.

They all have three things in common:

  1. They use products (which have to be fit for purpose);
  2. They are wrapped with processes (which have to be robust); and
  3. They need people (who have to be engaged).

With an estimated population of between 50,000 to 80,000 people employed within a Contact Centre in Aotearoa, Contact Centre Network New Zealand (CCNNZ) is the body that advocates for our industry. Through the partnership that we have with COPC, this report represents the most accurate and timely information that Contact Centre professionals can rely upon to benchmark their operations. It offers a rich tapestry of data and insights that you can access.

We look forward to expanding our partnership with COPC and inviting you to join CCNNZ and contribute to the growth of this industry going forward.

If you would like to contribute to the 2024 CCNNZ Industry Research Report, please fill in your details below.

2024 CCNNZ Industry Research Report Enquiry Details

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