Credit Account Managers

Home Direct_logo

We are in the enviable position of growing and therefore expanding our team based at East Tamaki, Auckland.  We are looking for a number of superstars to join our amazing team.  You would be working as a Credit Account Manager and would have your own customer ledger.  You will apply your investigative mind and negotiation skills and use different communication channels and tracing techniques to improve the cash flow from the debtor’s ledger and reduce debt write off. 

What we look for:
• Great can-do positive attitude and strong professional work ethics
• Good team player
• Effective time management skills
• Resilient and open to change
• Excellent English written and oral communication skills 
• And an eye for detail
• Can build strong relationships
• Curious natured
• Great negotiation and problem solving skills
• Initiative and drive to follow leads
• Strong customer focus
• Ability to identify and then capitalize on opportunities

In this role you get:
• Enjoy special staff purchase pricing across our huge range of products
• Lots of coaching and support to challenge you to grow and be the best you can
• Ongoing training and development
• Free parking
• Incentive plan to reward you for the great job you do
• To be part of a positive results orientated team
• To be part of an ethical company – we do not compromise on honesty and integrity 

What is the role all about?
• Inbound and Outbound communications with customers to establish payment arrangements and   continue payments.
• Negotiate and collect revenue for the business
• Use Credit Tracing techniques to establish leads to successfully locate customers avoiding their financial responsibilities
• Provide effective support to our Field team
• Ensure legislative compliance
• Maintain accurate records for every one of your customer accounts


Who is Home Direct Limited?
We are New Zealand’s largest mobile retailer providing a nationwide shopping experience via more than 70 mobile stores, website and call centre. We are a family business that has been going for 44 years. Home Direct offers the best home shopping experience for customers, with a team of Territory Managers who become part of the community they service. Because trading ethically is important to us, we are fully compliant with all laws and regulations.

Why join us?
We know that if you are an honest, hard-working, ethical person with drive and empathy you will find that Home Direct offers a work place experience like no other.

We partner with our customers (often whole family groups) to help them get the products they need to support their daily lives. The sense of warmth and humour in the communities we serve is undeniable. Every day is different. We have a full suite of internal functions to assist our customers and the Territory Managers on the road and we are united by a deep respect and empathy for our customer base.

Apply by email to Lisa Fenton at Shortlisted candidates will be notified June 18th to attend an assessment centre June 23rd. Closing date 18th June.