Customer Experience Expert’s Nuggets of Wisdom

Customer Experience expert and consultant, Ian Williams, from consulting company, Jericho, recently shared some useful nuggets of widom.

Some of his topics revolved around the three major fields that need to be addressed to implement customer experience successfully, how your colleagues might be (subconsciously or otherwise) sabotaging your customer experience efforts, the reason why hiring a Head of Customer Experience doesn’t magically solve all your problems, and much more…

To read more of his blog article, click here.