Customer Service Representative

mercury good energyAt Mercury Energy we’re committed to Good Energy – the power of people helping people. Our vision is to be Retailer of the year and we’re working towards that goal by providing the best service that we can. We need the best people on our team to achieve this, as such we’re recruiting new stars to join our Customer Service – Contact Centre team.
Mercury is a very special energy company, and as you would imagine, energy is something we truly value, especially in our people.
To become a valued member of our Customer Service team, we need people who have that ‘X factor’, and whose energy makes a huge difference, to customers and colleagues alike.

In this phone-based inbound role, you will be;

• Responsible for listening to customer concerns with a solutions focus.

• Asking the right questions and providing recommendations around appropriate products and services.

• Motivated to provide exceptional customer service.

• Target orientated and results driven.

In return we provide our people with some great benefits – a competitive remuneration package which includes an incentive scheme, 5 additional holidays per year along with ongoing training and support.

Working a Monday to Friday rotational roster between the hours of 8.00am and 8.00pm also means you can work in with family and friends, and being the energetic type, you can also enjoy the on-site gym, the tennis courts and the free hot drinks and wellness baskets provided to staff.

We’ll provide all the necessary training in your first five weeks, so that when you start in the role, you’ll be ready to provide that special energy to all of our customers.

If you have good energy and keen to explore this opportunity then apply online here. Applications close COB 25th July 2015.