Do Not Call group fined $110,000

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The company that operates Australia’s Do Not Call Register has been penalised for making nuisance phone calls to thousands of Melburnians.  Service Stream Solutions was fined $110,000 for illegally contacting 6300 households and offering to install low-energy light bulbs, standby power controllers and low-flow showerheads. 

The calls were made by the firm’s telemarketing division, which is separate to the arm that manages the Do Not Call Register.

The penalty is one of the highest for Do Not Call breaches since the system was introduced in 2007.

An Australian Communications and Media Authority investigation found the numbers were incorrectly included on a calling list during a 10-week campaign from November, 2011.  ACMA investigations manager Julia Cornwell McKean said the company did not recheck against the register after 30 days.  Ms Cornwell McKean said the business would continue to manage the Do Not Call complaints call centre and website because the offence was unrelated to that part of the company.

The firm has undertaken to review its calling list processes and give staff legal training.

Published Herald Sun, by Karen Collier, 7 Jan 2013

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