CCNNZ are excited to host a two hour webinar by Ian Aitchison, CEO of the Asia Pacific Region for COPC Inc. on the key findings from their 2020 corporate insights and initiatives and 2020 consumer experiences and opinions contact centre industry reports.  

This webinar will dig into key findings around what consumers really think about AI, Bots and Self-Service, what drives employee engagement and what metrics and operational activities really drive up customer satisfaction and NPS, to name a few.

The webinar will be co-hosted by Kelly Brickley, CCNNZ committee member,  who will provide guidance on how we translate these findings into actionable measures that will improve operational performance in our own contact centres.