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Upcoming Events

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Date/Time

Event

Wed 4 Aug 2021
12 noon – 2:00 pm
Online

FREE HYBRID EVENT

If you cannot make it in person, here is the online link to the meeting via MS Teams:

Click here to join the meeting

Or call in (audio only)

+64 9-884 1496,,877469842#   New Zealand, Auckland

Phone Conference ID: 877 469 842#

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COPC Webinar

CCNNZ are excited to host a two hour webinar by Ian Aitchison, CEO of the Asia Pacific Region for COPC Inc. on the key findings from their 2020 corporate insights and initiatives and 2020 consumer experiences and opinions contact centre industry reports.  

This webinar will dig into key findings around what consumers really think about AI, Bots and Self-Service, what drives employee engagement and what metrics and operational activities really drive up customer satisfaction and NPS, to name a few.

The webinar will be co-hosted by Kelly Brickley, CCNNZ committee member,  who will provide guidance on how we translate these findings into actionable measures that will improve operational performance in our own contact centres.

Fri Sep 17 2021
7:30 am to 4 pm

 Hilton Hotel, Auckland

$450+GST for members

$525 + GST for non members

CCNNZ Conference 2021

To learn more about this event click on the link below:

CCNNZ 2021 Conference Details

 Would you like to exhibit at our conference or become a CCNNZ Awards sponsor?  Download the exhibitors/sponsors pack and a copy of the floor plan using the links below:

CCNNZ Conference 2021 – Exhibitor and Award Sponsors Information Pack

CCNNZ Exhibitor Floor Plan 2021

Fri Sep 17 2021
6:00 pm to 10:00 pm

Cordis Hotel, 83 Symonds Street, Auckland 

$295+ GST for individuals

$2745 + GST for a table of 10 

$3195 + GST for a table of 12

CCNNZ/CRM Annual Awards 2021

This is always an exciting event to attend on the CCNNZ calendar, so keep your eyes peeled for further updates!

 Would you like to exhibit at our conference or become a CCNNZ Awards sponsor?  Download the exhibitors/sponsors pack and a copy of the floor plan using the links below:

CCNNZ Conference 2021 – Exhibitor and Award Sponsors Information Pack

CCNNZ Exhibitor Floor Plan 2021

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