CONGRATULATIONS TO OUR Award FINALISTS FOR 2021
CCNNZ Customer Contact Manager of the Year Finalists (Sponsored by Phone Plus):
Michelle Young – Genesis Energy
Ray Harley – Vocus Communications – Orcon
Syed Shaji – Vocus Group
CCNNZ Customer Contact Support Professional of the Year Finalists (Sponsored by Nice CX One):
Josh Elliott – AIA NZ
Alice Temelloso – Home Direct Limited
Rob McLeod – Vocus Group
CCNNZ Customer Contact Team Leader of the Year Finalists (Sponsored by Twilio and Synergy Enterprise Solutions):
Hayley Hewer – DuluxGroup
Talya Awheto – Genesis Energy
Sacha Wood – Genesis Energy
CCNNZ Customer Contact Trainer of the Year Finalists (Sponsored by CallCentre People Limited):
Steffanie McAuley – Genesis Energy
April Astley – Vocus Group
Brittany Carlton – Xero Limited
CCNNZ Customer Contact Agent of the Year Finalists (Sponsored by Great Outcomes):
Jayden Symes – DuluxGroup
Akshay Umesh – MBIE
Reuben Shepherd – TSB Bank Limited
CCNNZ Customer Contact MultiMedia Agent of the Year Finalists (Sponsored by Cogent):
Paige Whitmore – Vocus Group
Rachel Cullen – Vocus Group
Sam Turfrey – Xero Limited
2021 CCNNZ Awards Sponsors
Twilio & Synergy Enterprise Solutions
Twilio & Synergy Enterprise Solutions are sponsoring the CCNNZ National Contact Centre Team Leader of the Year Award 2021.
Synergy Enterprise Solutions
Trusted Contact Centre and CRM solutions experts enabling hundreds of contact centres and enterprises in ANZ to achieve a personalised, consistent customer experience across all communication channels since 1999.
Our local team of consultants, engineers, developers and salespeople are highly experienced in all aspects of contact centre and CRM technology including:
- Omni-channel customer engagement and communications
- Cloud contact centre solutions
- CRM, helpdesk & ITSM solutions
- Technology consulting and professional services (including cloud transition)
- Workforce management, optimisation and gamification
- Speech analytics, real-time intent and sentiment analysis
- AI-enabled customer engagement including chatbots and agent-assistants
- System integration and application development
- Managed services
If you want to know more about using contact centre and CRM technology to deliver the ultimate customer experience, please get in touch at: https://synergyes.com.au
Twilio is the leading cloud communications and customer engagement platform. Millions of developers around the world have used Twilio to unlock the magic of communications. Twilio has democratised communications channels like voice, text, chat, video, and email by virtualising the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organisations — to reinvent how companies engage with their customers.
Cogent is sponsoring the CCNNZ National Contact Centre Multimedia Agent of the Year Award 2021.
To learn more about Cogent and what they do, click on the video below:
Great Outcomes is sponsoring the CCNNZ National Customer Contact Agent of the Year Award 2021.
Great Outcomes is very pleased to be sponsoring the 2021 CCNNZ Customer Contact Agent of the Year Award.
Since 2001, Great Outcomes has been a dedicated partner of New Zealand’s contact centres.
We are totally focussed on providing the best contact centre applications to transform your business. Wherever you are in your contact centre development, we can recommend a shortlist, assist with execution, or optimize your existing system. Great Outcomes will guide your transition from legacy contact centre technology to a robust and capable digital platform to meet evolving customer preferences. We start by gaining a clear understanding of your needs, then build trust and confidence through proven delivery methodologies.
Are you thinking a Cloud Contact Centre is the optimal strategy for your business? Reach out. Let Great Outcomes help you.
Our partners include:
8×8 | Avaya Cloud Office | Dialpad | Fuze | Lifesize – Serenova | LogMeIn | MaxContact | NICEinContact | RingCentral | Talkdesk | Vonage
To learn more about Great Outcomes and what they do, click here:
Nice CXone is sponsoring the CCNNZ National Customer Contact Support Professional of the Year Award 2021.
Customer Engagement Solutions – Perfecting Customer Experience
Deliver effortless, consistent and personalised customer experience.
Nice CXone delivers a comprehensive Agile Customer Experience solution for your customer service on the world’s #1 cloud native CX platform, providing a digital-first, hyper-personalised and adaptive environment for both consumers and employees.
To learn more about Nice CXone and what they do, click here: