Awards

CONGRATULATIONS TO OUR Award FINALISTS FOR 2021

CCNNZ Customer Contact Manager of the Year Finalists (Sponsored by Phone Plus):

Michelle Young – Genesis Energy

Ray Harley – Vocus Communications – Orcon

Syed Shaji – Vocus Group

 

CCNNZ Customer Contact Support Professional of the Year Finalists (Sponsored by Nice CX One):

Josh Elliott – AIA NZ

Alice Temelloso – Home Direct Limited

Rob McLeod – Vocus Group

 

CCNNZ Customer Contact Team Leader of the Year Finalists (Sponsored by Twilio and Synergy Enterprise Solutions):

Hayley Hewer – DuluxGroup

Talya Awheto – Genesis Energy

Sacha Wood – Genesis Energy

 

CCNNZ Customer Contact Trainer of the Year Finalists (Sponsored by CallCentre People Limited):

Steffanie McAuley – Genesis Energy

April Astley – Vocus Group

Brittany Carlton – Xero Limited

 

CCNNZ Customer Contact Agent of the Year Finalists (Sponsored by Great Outcomes):

Jayden Symes – DuluxGroup

Akshay Umesh – MBIE

Reuben Shepherd – TSB Bank Limited

 

CCNNZ Customer Contact MultiMedia Agent of the Year Finalists (Sponsored by Cogent):

Paige Whitmore – Vocus Group

Rachel Cullen – Vocus Group

Sam Turfrey – Xero Limited

2021 CCNNZ Awards Sponsors

We would like to thank the following companies for sponsoring the awards:

CallCentre People Limited

CallCentre People Limited is sponsoring the CCNNZ National Customer Contact Trainer of the Year Award 2021.

To learn more about CallCentre People Limited and what they do, click on the link below:

https://callcentrepeople.co.nz/

 

Phone Plus

Phone Plus is sponsoring the CCNNZ National Customer Contact Centre Manager of the Year Award 2021.

To learn more about Phone Plus and what they do, click on the link below:

https://phoneplus.co.nz/

 

Twilio & Synergy Enterprise Solutions

Twilio & Synergy Enterprise Solutions are sponsoring the  CCNNZ National Contact Centre Team Leader of the Year Award 2021.

Synergy Enterprise Solutions

Trusted Contact Centre and CRM solutions experts enabling hundreds of contact centres and enterprises in ANZ to achieve a personalised, consistent customer experience across all communication channels since 1999.  

Our local team of consultants, engineers, developers and salespeople are highly experienced in all aspects of contact centre and CRM technology including:

  • Omni-channel customer engagement and communications
  • Cloud contact centre solutions
  • CRM, helpdesk & ITSM solutions
  • Technology consulting and professional services (including cloud transition)
  • Workforce management, optimisation and gamification
  • Speech analytics, real-time intent and sentiment analysis
  • AI-enabled customer engagement including chatbots and agent-assistants
  • System integration and application development
  • Managed services

If you want to know more about using contact centre and CRM technology to deliver the ultimate customer experience, please get in touch at: https://synergyes.com.au

Twilio

Twilio is the leading cloud communications and customer engagement platform.  Millions of developers around the world have used Twilio to unlock the magic of communications. Twilio has democratised communications channels like voice, text, chat, video, and email by virtualising the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organisations — to reinvent how companies engage with their customers.

Cogent

Cogent is sponsoring the CCNNZ National Contact Centre Multimedia Agent of the Year Award 2021.

To learn more about Cogent and what they do, click on the video below:

 

Great Outcomes

Great Outcomes is sponsoring the CCNNZ National Customer Contact Agent of the Year Award 2021.

Great Outcomes is very pleased to be sponsoring the 2021 CCNNZ Customer Contact Agent of the Year Award.

Since 2001, Great Outcomes has been a dedicated partner of New Zealand’s contact centres.

We are totally focussed on providing the best contact centre applications to transform your business. Wherever you are in your contact centre development, we can recommend a shortlist, assist with execution, or optimize your existing system. Great Outcomes will guide your transition from legacy contact centre technology to a robust and capable digital platform to meet evolving customer preferences. We start by gaining a clear understanding of your needs, then build trust and confidence through proven delivery methodologies.

Are you thinking a Cloud Contact Centre is the optimal strategy for your business? Reach out. Let Great Outcomes help you. 

Our partners include:

8×8 | Avaya Cloud Office | Dialpad | Fuze | Lifesize – Serenova | LogMeIn | MaxContact | NICEinContact | RingCentral | Talkdesk | Vonage

To learn more about Great Outcomes and what they do, click here:

https://greatoutcomes.co.nz/

 

Nice CXone

Nice CXone is sponsoring the CCNNZ National Customer Contact Support Professional of the Year Award 2021.

Customer Engagement Solutions – Perfecting Customer Experience

Deliver effortless, consistent and personalised customer experience.

Nice CXone delivers a comprehensive Agile Customer Experience solution for your customer service on the world’s #1 cloud native CX platform, providing a digital-first, hyper-personalised and adaptive environment for both consumers and employees.

To learn more about Nice CXone and what they do, click here:

https://www.nice.com/engage/cxone/

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