CCNNZ Previous Award Winners

Congratulations to all our CCNNZ Award Winners!!!

2021

Stella Wang, Tower

2021 CCNNZ/MSD National Customer Contact Top Student of the year, sponsored by MSD.

Michelle Young, Genesis Energy

2021 National Customer Contact Manager of the Year, sponsored by Phone Plus.

Josh Elliott, AIA NZ

2021 National Customer Contact Support Professional of the Year, sponsored by Nice CX One.

Sacha Wood, Genesis Energy

2021 National Customer Contact Team Leader of the Year,  sponsored by Twilio and Synergy Enterprise Solutions.

Akshay Umesh, Ministry of Business, Innovation & Employment

2021 National Customer Contact Agent of the Year, sponsored by Great Outcomes

Steffanie McAuley, Genesis Energy

2021 National Customer Contact Trainer of the Year, sponsored by CallCentre People Limited

Sam Turfrey, Xero Limited

2021 National Customer Contact Multimedia Agenty of the Year, sponsored by Cogent

2020

Craig Ashton, ACC

National Contact Centre Manager of the Year Sponsored by Mitel

Alex Papp, Chartered Accountants Australia NZ

National Contact Centre Trainer of the Year Sponsored by Daisee

Hector Farmer, TSB Bank

National Contact Centre Team Leader of the Year Sponsored by Flare Design

Jane Horne, TSB Bank

National Contact Centre Agent of the Year (Inbound or Outbound) Sponsored by 2B Connected

Rhea Karaitiana, Xero Limited

National Contact Centre Multimedia Agent of the Year Sponsored by Cogent

Minneli Tanquintic, Countdown

National Contact Centre Support Professional of the Year Sponsored by PhonePlus

2019

Vanessa Lowe, Housing New Zealand Corporation

National Contact Centre Manager of the Year Sponsored by Call Centre People Recruitment

Karla Dowden, DHL Express (NZ) Limited

National Contact Centre Trainer of the Year Sponsored by BravaTrak

Amba Barker, AIA

National Contact Centre Team Leader of the Year Sponsored by Mitel Networks NZ

Elizabeth Hill, Ministry of Business, Innovation & Employment

National Contact Centre Agent of the Year (Inbound or Outbound) Sponsored by contactSPACE

Rashi Jayasekara, Xero Limited

National Contact Centre Multimedia Agent of the Year Sponsored by Cogent

Cat Anderson, DuluxGroup

National Contact Centre WFM Professional of the Year Sponsored by LearningPlanet

2018

Bronwyn McCormick, Dulux Group

National Contact Centre Manager of the Year

Shahnaz Rustomjee, Housing New Zealand

National Contact Centre Trainer of the Year

Katy Mills, Christchurch City Council

National Contact Centre Team Leader of the Year

Ellie Young, Ministry of Business, Innovation and Employment

National Contact Centre Agent of the Year

Sophie Duggan, Xero Limited

National Contact Centre Multimedia Agent of the Year

Steven Russell, Housing New Zealand

National Contact Centre WFM Professional of the Year

2017

Bruce Horsefield, Greater Wellington Regional Council

National Contact Centre Manager of the Year

Marc Burborough, Xero

National Trainer of the Year

Matthew Wait, MBIE

National Contact Centre Team Leader of the Year

Jerome Tusani, Mercury

National Contact Centre Inbound Agent of the Year

Laura Pretty, FMG

National Contact Centre Telephone Sales Agent of the Year

Joe Butler, Xero

National Contact Centre Non-Phone Based Agent of the Year

Emma Lilley, Meridian Energy

National Contact Centre Workforce Professional of the Year

2016

Marc Burborough, Xero

National Contact Centre Agent of the Year

Rhonda Brown, Greater Wellington Regional Council

National Contact Centre Team Leader of the Year

Claire Jones, WooHoo NZ Tax Refunds

National Trainer of the Year

Amanda Bremer, SKY Television

National Contact Centre Manager of the Year – Over 50 seats

Karen Sharp, Skinny Mobile

National Contact Centre Manager of the Year – Under 50 seats

Will Bellerby, Auckland Transport

National Workforce Professional of the Year

2015

Phillippa Joll, FMG Insurance

National Contact Centre Agent of the Year

Rachel Nowicki, Xero

National Contact Centre Team Leader of the Year

Nikki Brough, AMP

National Trainer of the Year

Garth Bloomfield, ACC Business Centre

National Contact Centre Manager of the Year – Over 50 seats

Haig Davidson, Mitsubishi Motors New Zealand Limited

National Contact Centre Manager of the Year – Under 50 seats

Haig Davidson, Mitsubishi Motors New Zealand Limited

Outstanding Contact Centre Professional of the Year

2014

Hannah Jordan, Meridian Energy

Contact Centre Team Leader of the Year

Haig Davidson, Mitsubishi Motors New Zealand

Contact Centre Manager of the Year – Under 50 Seats

Janet Tautaiolefua, Mercury Energy

Trainer of the Year

2013

Leanne Radovanovich, Medibank Health Solutions

Contact Centre Manager of the Year – Over 50 Seats

Helen Peacock - King Country Energy

Contact Centre Manager of the Year – Up to 50 Seats

Trina Cornelius – FMG Insurance

Team Leader of the Year

2012

Samir Castello, ANZ

Contact Centre Manager of the Year – Over 50 Seats

Ben Lowe, FlexiGroup NZ

Contact Centre Manager of the Year – Up to 50 Seats

Fluer Evans, Meridian Energy

Contact Centre Team Leader of the Year

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