As the beating heart of the customer experience, contact centres must be equipped with the right products, processes, and people to succeed. With technology like chatbots and speech analytics now transitioning from early adoption to the mainstream market, the industry is at a critical juncture.
Watch the playback of this webinar with COPC and Spark New Zealand covering the key findings from the 2024 CCNNZ Industry Benchmarking Report.
This webinar offers a crucial opportunity for contact centre leaders to benchmark their operations against their peers. We will explore how organisations are tackling their strategic objectives and challenges, from improving agent performance to navigating work-at-home management.
What You’ll Learn:
- The most accurate and timely data on key contact centre metrics for 2024.
- How your peers are leveraging technology like AI to improve customer experience and agent performance.
- Key strategies for managing the evolving challenges of recruitment, training, and staff attrition.
- Insights into how your organisation can stay ahead of the curve and advocate for the future of the industry.
- Equip yourself with the data you can rely on to drive smarter strategies and prepare for the year ahead.
