Join Heinz Vollmer, Group CEO, Yaxxa, and Neil Frandsen, Managing Director of Yaxxa NZ, for an illuminating webinar on “Leveraging Technology for Better Customer Experience Outcomes,” where we explore how cutting-edge tech is powering Contact Centres.
In this webinar, we’ll explore the transformative potential of Artificial Intelligence, Machine Learning, and Business Intelligence to streamline workflows while maintaining the essential human touch that defines exceptional customer experiences.
We’ll examine the evolving landscape of recruitment and retention in the contact centre world, highlighting how technology can help organisations stay competitive and attract to top talent.
Additionally, we will uncover the powerful technology enablers that not only optimise contact center operations but also empower agents to excel.
This webinar provides actionable insights and innovative strategies to elevate your business operations. Don’t miss this opportunity to transform your approach and achieve new heights in CX excellence.
Webinar topics:
- Delve into how AI, ML, and BI can improve workflows and enhance the human touch.
- Discuss strategies to improve recruitment and retention through technology.
- Explore technology enablers that optimize workflows, improve agent performance, and deliver exceptional service.
Time and Date: 1 PM, June 25, 2024
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