Leveraging Technology For Better Customer Experience Outcomes

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Join Heinz Vollmer, Group CEO, Yaxxa, and Neil Frandsen, Managing Director of Yaxxa NZ, for an illuminating webinar on “Leveraging Technology for Better Customer Experience Outcomes,” where we explore how cutting-edge tech is powering Contact Centres. 

In this webinar, we’ll explore the transformative potential of Artificial Intelligence, Machine Learning, and Business Intelligence to streamline workflows while maintaining the essential human touch that defines exceptional customer experiences. 

We’ll examine the evolving landscape of recruitment and retention in the contact centre world, highlighting how technology can help organisations stay competitive and attract to top talent. 

Additionally, we will uncover the powerful technology enablers that not only optimise contact center operations but also empower agents to excel. 

This webinar provides actionable insights and innovative strategies to elevate your business operations. Don’t miss this opportunity to transform your approach and achieve new heights in CX excellence.

Webinar topics:

  • Delve into how AI, ML, and BI can improve workflows and enhance the human touch.
  • Discuss strategies to improve recruitment and retention through technology.
  • Explore technology enablers that optimize workflows, improve agent performance, and deliver exceptional service.

Time and Date: 1 PM, June 25, 2024

Through the partnership that we have with COPC, the 2024 CCNNZ Industry Research Report represents the most accurate and timely information that offers a rich tapestry of data and insights that you can access.

If you would like to contribute to the 2024 CCNNZ Industry Research Report, please click below to enquiry about this report.