Unlocking The Future Of Customer Experience

Prepare to transform your approach to customer experience!

This webinar, led by Ian Aitchison (CEO of COPC APAC) and Alex Boland (Director of ANZ Operations at COPC), is for CX professionals looking to boost their contact centre’s performance. Discover practical insights and learn from the pros who’ve been reshaping customer experience strategies for decades.

What We’ll Cover:

  • Unveiling New Strategies: We’ll share insights drawn from extensive industry research, offering you not just data but a clear path to operational excellence and top-notch customer service.
  • Tackling Operational Challenges: Explore the common hurdles faced by contact centres and proven solutions backed by the latest research.
  • Leveraging Data for Success: Ian and Alex will show you how to turn complex data into effective strategies that enhance both customer satisfaction and operational efficiency.

Don’t miss this chance to learn from seasoned experts and connect with other leaders in the field. Sign up now to secure your spot and start revolutionizing your customer experience!


📅 May 28, 1 PM.

✅ Register below and be part of the change

Through the partnership that we have with COPC, the 2024 CCNNZ Industry Research Report represents the most accurate and timely information that offers a rich tapestry of data and insights that you can access.

If you would like to contribute to the 2024 CCNNZ Industry Research Report, please click below to enquiry about this report.