30 November 2023 at 12:30
Conference Centre at Spark City

2023 Roadshow Agenda

12:30 pm – Registration Starts

12:55 pm – Welcome

1:00 pm – Networking Lunch

1:45 pm - Introduction to CCNNZ ELT

1:55 pm - Introduction to Sponsor (Spark

2:10 pm – Introduction to the COPC Report

2:45 pm – Introduction to Sponsor (Enghouse)

3:00 pm – Afternoon Tea

3:20 pm – Panel Introduction & Discussion

  • Grant Walker 2B Connected

  • Kelly Brickley – Digital Island

  • Becs Paterson – BNZ

  • Hayley Hewer – Dulux

  • James Goodman – Genesis

3:45 pm – Wrap up and Networking 

4:30 pm - Ends

When it comes to mastering customer interaction and delivering exceptional experiences, the Contact Centre is where it all happens. It's the epicenter of excellence, and we've got something remarkable in store for you.

We've teamed up with Spark and enlisted the expertise of COPC to embark on a New Zealand-centric research journey. The result? A treasure trove of insights that are bound to reshape the way you approach customer engagement.

One burning question we explored was, "When should you survey customers about their experience following an interaction, be it a call, email, or more?" The findings are enlightening: a whopping 45% of respondents collect feedback immediately after the interaction, while another 1/3rd opt for surveys within 1 to 3 days.

As a Contact Centre Manager or a Business Owner entrusted with your organisation’s Contact Centre, we extend our warm invitation to join us during our eagerly anticipated roadshow. Mark your calendar:

• Auckland: November 30th at the Conference Centre at Spark City (167 Victoria Street, Auckland 1011).

This event can only accommodate 100 individuals. Secure your spot before it's too late!

Price: $45 plus GST for members - $90 plus GST for non-members.

Download Agenda

But that's not all! Beyond the invaluable networking opportunity with your industry peers, we'll delve deeper into the rich insights from the COPC report. We're thrilled to have Spark and Enghouse Interactive as our partners on this journey.

And, of course, we've got your refreshments covered - a light lunch and afternoon tea will be on the menu. Don't wait too long, though, as tickets are in high demand. When they're gone, they're gone!

Book Your Tickets

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