2023 Roadshow Agenda
12:30 pm – Registration Starts
12:55 pm – Welcome
1:00 pm – Networking Lunch
1:45 pm - Introduction to CCNNZ ELT
1:55 pm - Introduction to Sponsor (Spark)
2:10 pm – Introduction to the COPC Report
2:45 pm – Introduction to Sponsor (Enghouse)
3:00 pm – Afternoon Tea
3:20 pm – Panel Introduction & Discussion
Grant Walker 2B Connected
Kelly Brickley – Digital Island
Becs Paterson – BNZ
Hayley Hewer – Dulux
James Goodman – Genesis
3:45 pm – Wrap up and Networking
4:30 pm - Ends
When it comes to mastering customer interaction and delivering exceptional experiences, the Contact Centre is where it all happens. It's the epicenter of excellence, and we've got something remarkable in store for you.
We've teamed up with Spark and enlisted the expertise of COPC to embark on a New Zealand-centric research journey. The result? A treasure trove of insights that are bound to reshape the way you approach customer engagement.
One burning question we explored was, "When should you survey customers about their experience following an interaction, be it a call, email, or more?" The findings are enlightening: a whopping 45% of respondents collect feedback immediately after the interaction, while another 1/3rd opt for surveys within 1 to 3 days.
As a Contact Centre Manager or a Business Owner entrusted with your organisation’s Contact Centre, we extend our warm invitation to join us during our eagerly anticipated roadshow. Mark your calendar:
• Auckland: November 30th at the Conference Centre at Spark City (167 Victoria Street, Auckland 1011).
This event can only accommodate 100 individuals. Secure your spot before it's too late!
Price: $45 plus GST for members - $90 plus GST for non-members.
But that's not all! Beyond the invaluable networking opportunity with your industry peers, we'll delve deeper into the rich insights from the COPC report. We're thrilled to have Spark and Enghouse Interactive as our partners on this journey.
And, of course, we've got your refreshments covered - a light lunch and afternoon tea will be on the menu. Don't wait too long, though, as tickets are in high demand. When they're gone, they're gone!
Book Your Tickets
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