Home Direct Credit Account Manager

By Julie Valencia

Do you have an investigative mind and great negotiation skills? We are looking for our next superstar to join an amazing team based in East Tamaki, Auckland. Working as a Credit Account Manager you will have your own customer ledger who you will work closely with utilizing different communication channels and tracing techniques to improve the cash flow from the debtor’s ledger and reduce debt write off.

What is the role all about?
• Inbound and Outbound communications with customers to establish payment arrangements and continue payments.

• Negotiate and collect revenue for the business

• Use Credit Tracing techniques to establish leads to successfully locate customers avoiding their financial responsibilities

• Provide effective support to our Field team

• Ensure legislative compliance

• Maintain accurate records for every one of your customer accounts

What we look for:
• Can build strong relationships

• Curious natured

• Great negotiation and problem solving skills

• Initiative and drive to follow leads

• Strong customer focus

• Ability to identify and then capitalize on opportunities

• Great can-do positive attitude and strong professional work ethics

• Good team player

• Effective time management skills

• Resilient and open to change

• Excellent English written and oral communication skills

• And an eye for detail

In this role you get:

• Free parking

• Incentive plan to reward you for the great job you do

• Enjoy special staff purchase pricing across our huge range of products

• Lots of coaching and support to challenge you to grow and be the best you can

• Ongoing training and development

• To be part of a positive results orientated team

• To be part of an ethical company – we do not compromise on honesty and integrity

Who is Home Direct Limited?

We are New Zealand’s largest mobile retailer providing a nationwide shopping experience via more than 70 mobile stores, website and call centre. We are a family business that has been going for 44 years. Home Direct offers the best home shopping experience for customers, with a team of Territory Managers who become part of the community they service. Because trading ethically is important to us, we are fully compliant with all laws and regulations.

Why join us?
We know that if you are an honest, hard-working, ethical person with drive and empathy you will find that Home Direct offers a work place experience like no other.

We know our communities of customers so well, we know who has a birthday coming up, who needs new shoes, who has lost weight and who is looking for a new job. We know this because we partner with our customers (often whole family groups) to help them get the products they need to support their daily lives. The sense of warmth and humour in the communities we serve is undeniable. Every day is different. We have a full suite of internal functions to assist our customers and the Territory Managers on the road and we are united by a deep respect and empathy for our customer base.

Closing 17 May. Shortlisted candidates will be notified 19th May to attend an assessment centre 26th May.