What are your customers REALLY saying? No one likes calling customer service… but why? And what can be done to fix a bad call centre experience?
Mattersight, a behaviour analytics company, surveyed over 1,000 ordinary consumers to find out more. Their recent report, Please Hold for a Reality Check, uncovered startling statistics around the call centre experience – plus insight into how almost every caller’s interaction can be dramatically improved.
Check out this helpful article by clicking here and register to get a free copy of the whitepaper.