How to Fix Your Customer’s Call Centre Service Experience

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What are your customers REALLY saying? No one likes calling customer service… but why? And what can be done to fix a bad call centre experience?

Mattersight, a behaviour analytics company, surveyed over 1,000 ordinary consumers to find out more. Their recent report, Please Hold for a Reality Check, uncovered startling statistics around the call centre experience – plus insight into how almost every caller’s interaction can be dramatically improved.

Check out this helpful article by clicking here and register to get a free copy of the whitepaper.