Every five years, New Zealand qualifications are reviewed to ensure the qualification is still fit for purpose.
Skills is in the process of preparing for the following Contact Centre qualifications for their periodic review.
- New Zealand Certificate in Contact Centres (Level 3) [Ref: 2303]
- New Zealand Certificate in Contact Centres (Level 4) [Ref: 2304]
To find out more about the review process and how to have your say, please click here – Skills Reviews Contact Centre