The Skills Organisation – Partnering with Contact Centres & Richard Motet: Sick of Absenteeism event was a hit – Is Absenteeism making you sick?
A topic every Contact Centre person in the room could identify with. Some really great insights were given by Richard Motet at this Networking event held in September.
Facts like 5% of staff account for 30% of absenteeism and what are we doing about it?
Richard gave Seven Principles to manage by and talked about taking ownership for success. Good employer obligations/good employee obligations are key. Everyone needs to know, The Customer never takes “sickies”!
