From our recent Kiwi CX Collective Podcast Episode with Matt Ensor, Kia ora AI
Governing the Rise of the Machines: Are We Using AI Responsibly?
Artificial intelligence isn’t a futuristic concept—it’s already here, transforming the way we do business. From chatbots that answer customer questions to predictive analytics that streamline operations, AI has been improving efficiency and service for years. But as its implementation accelerates across New Zealand and the world, a new question emerges: Are we doing this responsibly?
In this episode of the Kiwi CX Collective, we sit down with Matt Ensor, the founder of Kiaora AI and one of New Zealand’s most respected voices in AI strategy and governance. Matt shares critical insights on how business leaders can navigate the risks, responsibilities, and rewards of leading with integrity in the age of automation.
What You’ll Hear:
The Risk of “Shadow AI”: We discuss the phenomenon of employees using AI tools in the shadows, and why it’s a huge risk to your organization’s data, quality, and reputation. Matt lays out a four-step framework for leaders to encourage safe, effective AI adoption and regain control.
Beyond the Bots: The conversation dives into a famous cautionary tale of a well-known company’s AI implementation that damaged its core brand value of customer service. This isn’t just about what AI can do, but what it should do, and how to govern it to protect your people and customers.
The Human Factor: Are your employees scared of AI? You’re not alone. Matt reveals why fear is the number one reaction to AI in the workplace, and how team-based AI can actually make staff happier in their roles by removing tasks they don’t enjoy.
Don’t miss out on this essential conversation. Watch the full episode to understand why AI isn’t going to take your job—it’s going to come with it.
Watch the full episode now:
Connect with our Guest:
- Matt Ensor: Founder, Kiaora AI
- LinkedIn: Matt Ensor
