Keen to hear tips from contact centre industry experts?

The team at BravaTrak has just the thing you need to stay updated with the latest trends and learn new tips from experts in the industry – all from the comfort of your own set of headphones! The Secrets to Contact Centre Success series of podcasts are short, concise and gives you key information to help you in your day-to-day roles in our busy industry – without having to wade through endless conversation!

BravaTrak’s ever growing podcast library covers tips from all facets of the contact centre industry, such as:

  • Top tips for managing millennials
  • Increasing sales and your sales process
  • Supporting your agents through the post-Covid new norms
  • Quality assurance tips
  • Creating a learning culture in your contact centre… and many more

We will be running a mini-series from The Secrets to Contact Centre Success library and showcasing previous winners conversations with the BravaTrak team.  First up we have the podcast from Katy Langridge and Blair Stevenson titled ‘At Last! Be recognised for your performance with the CCNNZ Awards’.  Katy, a previous winner of the CCNNZ National Contact Centre Team Leader of the Year Award, shares her tips to those who are interested in running for this year’s CCNNZ awards, along with the benefits of being a winner and our new award – CCNNZ Customer Contact Face to Face Contact Agent of the Year.

To access the recording, click on the image below:

To access the podcast library from The Secrets to Contact Centre Success, click on the BravaTrak logo:

Happy listening everyone!