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The links below provide access to a wealth of information about the Contact Centre industry

Affinity Services –
American Teleservices Association –
Asia Pacific Contact Centre Association Leaders –
Australian Teleservices Association –
Beintent –
Budgeting –
Cads –
Call Centre Café –
Call Centre Clinic –
Call Centre Expo UK –
Call Centre Helper –
Call Center Network Group – –
CallCentreVoice –
CallCentreVoice (UK) –
Call Centre Focus Magazine –
Centerserve’s Call Center Learning Center –
Contact Centre Association of Singapore –
Contact Centre Management Association (Ireland) –
Contact Centre Management Association (Nederland) –
Contact Center Performance Forum –
Contact Centre World –
Customer Contact Association –
Customer Contact Management Association (CCMA) Australia and Asia-Pacific –
Customer Management Multimedia Competence –
Eating Disorders –
European Confederation of Contact Centre Organisations –
Gambling Association –
German Call Centre Forum –
International Customer Management Institute –
International Customer Management Institute –
Lowdown –
Manawatu Contact Centre Cluster –
Manitoba Customer Contact Association –
Mental Health Foundation –
Ottawa Regional Contact Centre Association –
Odyssey House –
Post Natal Psychosis Support Group –
Push Play –
Quality Plus Callscan –
Research and Markets –
Setting up a Contact Centre –
Society of Workplace Planning Professionals to industry websites –
Swiss Contact Centre Association –
Taylor Reach Group Inc –
Telecommunications Users Association of New Zealand –
Teleplaza –
Telework Association –
Workforce Planning Professionals (New Zealand) –
Wellness Action Planning –
Waitemata Web Health – Post Natal Distress Support Network Trust | Webhealth Waitemata