Manager Business Customer Contact Centre – Operations – Wellington

ACC Logo_RGB_large12 month fixed-term opportunity
Changes are afoot at ACC – changes that will alter the way we operate, our culture and most importantly, our customers experiences. We’re looking for a highly motivated individual to join our organisation during this exciting time.
This role sits within our Operations group and is tasked with enabling our team to deliver great customer experiences to New Zealanders, through leading the Business Customer Contact Centre.
We are seeking an exceptional manager who has the demonstrated experience to lead a significant scale operational team through a period of change. Your passion for leading change means you can implement our strategic initiatives, yet your leadership skills, warm persona and approachability means you can bring out the best in a team.
This is a role that will have high visibility with the opportunity to demonstrate your influencing and leadership skills. You’ll be responsible for identifying and implementing key changes to support the achievement of the strategy and business plan. To add to the variety you’ll experience in this role, you’ll be engaging with key stakeholders across ACC to achieve customer outcomes and service levels. There really are huge opportunities here if you’re ready to grab them during this period of change.

What we’re looking for:
– Do you have significant experience managing a comparably sized contact centre?
– Are you highly familiar with contact centre practices, technology, systems and processes?
– Do you have significant experience leading through change?
Your interpersonal skills will be well developed, you’re engaging and you’re ready to begin an exciting new chapter with an organisation going places. We need a leader who shares our philosophy – our customers are at the forefront of everything we do.

How to Apply
This unique opportunity offers variety and challenge and the chance to make a contribution to the on going improvement of ACC’s services. So, if you’re looking for a way to put your talents to best use, for the benefit of your career, our business and clients nationwide, then apply today!

For further information, please contact Melanie on 04 816 6787 or

To apply for this job, please visit and enter the job code 34417CCI. Closing date 15 June.