Become a CCNNZ Member

Inspiring, engaging and connecting professionals in the New Zealand Contact Centre industry

Membership Information

As a Contact Centre professional, whether as a Manager, Team Leader or CSR/Agent or an Industry partner or Supplier we often think how different our roles are. Different can mean exciting, rewarding, challenging, frustrating and many other strong descriptions that we are sure you can think of! But when push comes to shove, we know you are very proud the role you play in this fast-paced industry. As with anything in life, sharing these emotions is hugely beneficial, whether it is to share the wins and give someone else hope or ideas, or share the challenges you are facing and have someone give you the hope and ideas, sharing is good! Sharing and support is a lot of what CCNNZ is about and we encourage you to join us so that you can add to the wealth of knowledge and resources within our organisation and benefit from it!

Through attending industry events you will be able to:

Keep up with industry trends and changes – and let’s face it, it is ALWAYS changing!

Network with industry peers and gain contacts who can offer assistance and pointers. Being able to ask peers “how do you...” can encourage new ways of looking at problems and help you avoid common pitfalls

Reinforce the brand of your organisation

Gather information on who is moving; find staffing solutions that may become available

Assist others with issues they are facing by sharing ideas and knowledge

Membership Benefits

CCNNZ acknowledges the far reaching effects of COVID-19 on our industry and wider economy.

Further to this, as we are in a fortunate position following the last 2-3 years’ worth of consolidation activities we believe that we need to share the burden of these COVID related impacts with our community.
As such it is our intention to extend a special membership concession rate of 50% to our members for the coming membership year. We believe that this is “doing what’s right” to support our members throughout this tumultuous and unprecedented time.

See our Membership Brochure for more information. See here for details on LearningPlanet Lite.

Note: Please select “PAY BY INVOICE” if joining outside of the membership year (1 July – 30 June) and we will invoice you pro-rata.



/per year (incl GST)



/per year (incl GST)



/per year (incl GST)

Platinum Corporate


/per year (incl GST)



/per year (incl GST)