News Samantha MillsFebruary 15, 2021 Release of COVID support training videos So, as New Zealand heads up... News Samantha MillsOctober 19, 2020 CCNNZ & MSD Virtual Online Course Update: Sharing Our Successes to Date We have seen a huge amount... News Julie ValenciaJune 17, 2020 Air NZ urged to improve its call centre service Air NZ has been accused of... News Julie ValenciaMay 25, 2020 Customer places ad in NZ Herald in desperate attempt to get Air NZ’s attention We all know how much COVID19... Tuesday, 18 January, 2022 MOST POPULAR Release of COVID support training videos CCNNZ & MSD Virtual Online Course Update: Sharing Our Successes to Date Air NZ urged to improve its call centre service Customer places ad in NZ Herald in desperate attempt to get Air NZ’s attention Events Jade McFadyenMay 18, 2021Keen to hear tips from contact centre industry experts?The team at BravaTrak has just the thing you need to stay updated with the latest trends and learn new... Prue LinfordMarch 10, 2021CCNNZ Newsletter – January 2021 Samantha MillsFebruary 15, 2021Release of COVID support training videos Samantha MillsFebruary 15, 2021Free training videos for our members! Samantha MillsOctober 19, 2020CCNNZ & MSD Virtual Online Course Update: Sharing Our Successes to Date Newsletters Samantha MillsFebruary 15, 2021Free training videos for our members! Samantha MillsJune 15, 2020CCNNZ Newsletter – June 2020 CCNNZ Newsletter – May 2020Samantha MillsMay 16, 2020 CCNNZ Newsletter – April 2020Samantha MillsMarch 16, 2020 CCNNZ Newsletter – March 2020Samantha MillsMarch 16, 2020 RESOURCES Julie ValenciaMay 6, 2013Workforce Planner – Lion Process and Communications ManagerJulie ValenciaMay 1, 2013 Julie ValenciaMay 9, 2013Strategic Planning for Contact Centre Managers Best practises for customer satisfaction surveyingJulie ValenciaApril 25, 2013 Make technology your agents friendJulie ValenciaApril 17, 2013 First CapTel Contact Centre outside of USA opens in AucklandJulie ValenciaApril 11, 2013 STAY CONNECTED Facebook Twitter Linkedin Most Viewed Keen to hear tips from contact centre industry experts?Jade McFadyenMay 18, 2021 CCNNZ Newsletter – January 2021Prue LinfordMarch 10, 2021 Release of COVID support training videosSamantha MillsFebruary 15, 2021 Free training videos for our members!Samantha MillsFebruary 15, 2021 CCNNZ & MSD Virtual Online Course Update: Sharing Our Successes to DateSamantha MillsOctober 19, 2020 popular 2021 AwardsJade McFadyenMay 18, 2021Keen to hear tips from contact centre industry experts? NewsJulie ValenciaMarch 10, 2020COVID19 Updates NEWSLETTER Subscribe our newsletter to stay updated. subscribe
