NZICA Customer Service Representative, NZ Country Head (3 positions)

A great opportunity is now available to join our NZ Country division to provide advice, support and assistance to our members. This is a role with plenty of variety and opportunity.  Are you passionate about providing excellent customer service? Do you have an interest in helping customers?  Are you done with being a call centre drone, and are ready to engage with people on the phone?
Members of the Institute of Chartered Accountants Australia (ICAA) and the New Zealand Institute of Chartered Accountants (NZICA) have voted overwhelmingly to create a new trans-Tasman membership body, Chartered Accountants Australia and New Zealand. We have bold aspirations to achieve commercial and member-centric outcomes that stretch beyond our traditional boundaries. Our new organisation will represent the interests of more than 90,000 members, over 17,000 provisional members, and will have the financial capacity and scale to invest significantly in the delivery of strategic initiatives, including more relevant services for members.

During this time of organisational change you will have the chance to be involved in a rare opportunity; creating a new and contemporary trans-Tasman professional body. We want to build a high-performing service team as part of that, and that starts with getting the right people.

Reporting to the Customer Service Centre team leader, this exciting opportunity offers variety and development in your day and week. It’s a contact centre role responding to and following through on a mix of inbound phone and email queries, but at times you may need to provide administrative support including processing of event registrations, publication orders, membership applications and payments.

Your proven customer service experience and ability to communicate clearly will enable you to respond warmly and professionally to queries and look for chances to add value and enhance the customer experience. We like efficiency, but we value quality conversations. We’ll expect you to contribute, question, and look for better ways of doing things. We embrace the principles of Plain English.

As the successful candidate, you will demonstrate a warm and positive attitude; successful customer service experience in a contact centre environment; excellent written and verbal communication skills and the ability to work unsupervised. The contact centre covers extended business hours to assist our trans-Tasman members, but this opportunity will still give you plenty of time to have a life.

To apply please send your resume along with covering letter to our online jobs portal: – Click on “Sign up Now” quoting reference number JR000014 alternatively please email any enquiries to

Applications close 4 September 2014