NZMA Contact Centre Tutor – Waikato Campus

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Bring your Contact Centre experience and your passion for training & education to a high performing, dynamic team at NZMA’s Waikato Campus….we are proudly one of New Zealand’s leading private training establishments, with a strong reputation for quality, excellence and student success.

Our Contact Centre student base is growing and we are looking for a Contact Centre rock-star to teach and prepare others for a career in this fast paced and dynamic industry.

You have extensive NZ Contact Centre experience, and you have held a leadership role or a formal training role during this time. You will also have hands-on experience in IPFX, and have taught others to master the same.

You ideally hold the National Certificate in Contact Centre (level 4) or you have the ability to achieve this through recognition of prior learning – you could also have another relevant tertiary qualification.

You are a world-class communicator, with strong verbal and written communication skills. Importantly – you are an expert in managing yourself -your time, your focus, your priorities, and you multi-task like an expert…!

Your passion for developing others and supporting learners in realising their career aspirations is obvious – its a hall-mark of your approach. You love to inspire and motivate every day…and show others the possibilities that lie ahead for them in their careers.

What NZMA offers in return is a challenging and rewarding role, in a great team environment – we work hard, we are totally committed to our learners and to each other, and we have fun!



We are committed to our own professional development and this means we are committed to yours – we have a structured and customised development plan for all new tutors, which will not only support your move into teaching, but provide you with formal qualifications -if you don’t hold these already!
This is a real opportunity to join an organisation that makes a real difference every day – to our learners, their communities, our people and the industries we serve…


If you have what we are looking for and you really want to play a major role in the success of others, then we would love to talk with you.

Permanent position, start asap, salary range $50-$57k, closing date 16 March 2015

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Please forward your resume and cover letter to: