Operations Manager, Christchurch

NZ Tax Refunds is New Zealand’s leading tax refund company. Headquartered in Christchurch, it currently helps thousands of everyday people find out if they are owed a personal tax refund and process the claim on their behalf. Known for delivering ‘woohoo’ moments to customers, NZTR has successfully differentiated itself from other tax agencies with creative marketing and emotion-driven branding.

This role will suit someone who is comfortable working at all levels in the business as you will be known for your strong influencing capabilities and interpersonal communication skills.

The hands-on approach of WooHoo! along with strong advocacy of the WooHoo! brand and partnership with the management team is at the forefront of this role. It is a great opportunity for a driven and dedicated individual to add deep value to our business through the artful management of a team. This role will provide you with plenty of challenges in tandem with an opportunity to really make your mark in what is a recognised iconic NZ brand.
We believe that the most successful individual will be someone with a call centre, customer service or tax knowledge background.  The ideal candidate will have a strong track record in leadership, developing operational excellence combined with the ability to implement and drive improvements to customer interaction and response systems and procedures. The ability to work synergistically with others will be an area of strength. You will report directly to the Managing Director and work alongside a team of committed professionals.
We are looking for the person who has the following attributes, skills and experience:
•People Person – you are willing to get your hands dirty for the greater good of the team and team outcomes, you can engage at all levels and are a seen as key contributor, you have a ‘can do’ attitude and are not fazed under pressure and will rise to challenges. 
•Technology Advocate – you have an affinity to technology and providing tech based solutions as well as a keen eye for development and business improvements. 
•Leadership experience – you have proven experience in leading teams, can motivate and empower others to achieve exceptional results, you are seen as a role model to others and engage through your infectious positive attitude and enthusiasm, outstanding communication skills and by leading from the front.  You won’t shy away from having hard conversations and are comfortable holding people accountable. 
•Customer Centric Focused – you have a deep understanding and experience providing outstanding customer service, along with conflict resolution skills and the ability to creatively overcome any barriers to the delivery of a quality end result for our clients. 
•Results Driven – you have proven experience in achieving results through the analysis, monitoring and drive to achieve individual and team KPI’s.  You will have skills in isolating problematic issues that hamper the team’s ability to achieve the desired outcomes, create action plans and implement solutions to address the identified issues.

If you would like to be a valued and key contributor at company renowned for being a market leader, please apply as we would be thrilled to hear from you.

This role has considerable scope for growth & career progression and you will be rewarded with a competitive salary and benefits.

Please email your CV and Cover Letter to hr@woohoo.co.nz. Closing 29 September 2017