Partners

Become a partner of CCNNZ

Of course we couldn’t provide high-end level of support without our amazing Partners. If you think you can help CCNNZ with partnership and would like to know more, download our partnership document CCNNZ Corporate Partnership Proposal and Benefits 2024. Then, get in touch with us at info@ccnnz.org.nz to talk about the opportunities that we currently have available.

We would LOVE to hear from you and tell you all about the benefits of being a partner.

There are many benefits associated with being a CCNNZ partner, including:

      • Positioning you and your company as knowledge-experts and leaders in your field
      • Complimentary Corporate Membership (with up to 10 named individuals)
      • Complimentary exhibition space at the annual CCNNZ Conference (for Platinum and Gold Partnerships)
      • Brand exposure through website, newsletter and event branding
      • Option to sponsor a CCNNZ Award category partnership (see benefits table)
      • Complimentary listing on the CCNNZ Suppliers website page
      • Opportunities to host CCNNZ member workshops and present best-practice
      • Attendance at Regional Events at Member rates
      • Use of the CCNNZ logo to promote our partnership
      • Opportunities to advertise and contribute to the CCNNZ newsletter
      • Recognition from CCNNZ members for your superior support of the New Zealand Contact Centre industry
      • Access to discounted rates for tickets to the annual CCNNZ Conference

PLATINUM PARTNER

Digital Island

Digital Island, a leading Cloud Communications and Contact Centre provider, is dedicated to serving the unique needs of mid to large enterprise businesses throughout New Zealand.

As an independent subsidiary of Spark NZ and a challenger brand since 2004, we pride ourselves on delivering outstanding professionalism, performance, and value, as well as an unwavering commitment to exceptional client service.

Our access to top-tier Cloud portfolios, comprehensive service offerings, and exceptional team make Digital Island the go-to partner for New Zealand’s largest enterprises seeking a distinct advantage in the ICT sector.

GOLD PARTNER

Enghouse Interactive

Enghouse (“Enj” house) is a long time partner of CCNNZ from when we used to be Zeacom. Now under the umbrella of international best-selling contact centre brand Enghouse Interactive, we continue to design and build our award winning contact centre solution right here in Auckland – and we successfully market it all over the world as well as NZ. We still turn to our NZ customers and friends for ideas and feedback, and we will be delighted to hear from anyone interested in getting in touch. From smart analytics and omni-channel to self-service, Cloud, video, automation, bots and AI, the way that CX is delivered and measured has taken a phenomenal leap forward recently. Come and talk to us about your evolving needs and find out we can help you address these with today’s technology.

Nice CXone

Customer Engagement Solutions – Perfecting Customer Experience
Deliver effortless, consistent and personalised customer experience.

Nice CXone delivers a comprehensive Agile Customer Experience solution for your customer service on the world’s #1 cloud native CX platform, providing a digital-first, hyper-personalised and adaptive environment for both consumers and employees.

To learn more about Nice CXone and what they do, click below:

Yaxxa Logo

YAXXA OMNI

The Yaxxa team is united in our mission to bring you innovative and fresh ideas, continually developing and evolving our locally based platforms to ensure high-quality and efficient converged Contact Centre solutions for all environments, from Support Desks to larger complex Contact Centers.

As Omni-Channel requirements grow, Call Centers are transforming into broader Contact Centers. Our Contact Centre solutions seamlessly integrate with on premise or cloud-based CRMs; and offer traditional channels such as Voice, Email, and SMS; alongside social media channels like WhatsApp, Facebook, Instagram, X, and LinkedIn.

Our native integration of AI tools allows you and your team to leverage next-gen technologies to enhance workflows, automate processes, and provide real-time analytics.

We assist our customers to create future proof communication solutions designed to increase AX and CX levels, meet your specific business needs, and support you in reaching your goals.

One Provider, Multiple Solutions

SILVER PARTNER

Spark

As New Zealand’s largest telecommunications and digital services company, Spark New Zealand has a powerful purpose: To help all of New Zealand win big in a digital world.

Spark is the first large company in New Zealand to go all in with Agile. Agile is a business organisational model that has been used for a number of years by some of the world’s largest digital services businesses. It replaces traditional hierarchical control with small, cross-functional and self-managing teams – all working to a central organisational purpose. It also involves working on smaller, faster, incremental improvements to products and services, and looking at a customer’s journey with our business from beginning to end.

Agile is putting Spark’s focus squarely on our customers, providing feedback loops and disciplined frameworks to give deep and clear insights on what customers need and expect. Multifunctional teams and flat structure mean no need to ‘hand over’ work to another part of the business or seek approvals from above. Teams can simply deliver for customers, fast. By focusing our work on Spark’s overall purpose and our contribution to customers, Agile ensures all of our people are engaged and feel empowered to make a difference.

Chandler Macleod New Zealand

Chandler Macleod New Zealand is based throughout New Zealand, specialising in Contact Centre and Business Support recruitment services. As part of RGF Staffing APEJ, one of the world’s largest HR services providers, operating throughout Australia, Hong Kong, Singapore, and New Zealand, we are truly locally experienced, and globally supported.

  • We’re in the business of understanding how people tick.
  • We’ve been digging deep into people’s needs and motivations since 1959.
  • To uncover the ‘BestFit™’ for employers and job hunters alike.
  • Looking beyond the CV’s and JD’s.
  • Matching candidates to jobs that bring out their best.
  • Discovering people that can make businesses boom.
  • We’re a team of flexible thinkers and detail obsessors.
  • Who believe that the right fit can lead to a happier life.

Because when you really get people, you really open up a world of opportunity. We are Chandler Macleod. We get people.

LearningPlanet

LearningPlanet is a privately owned and operated organisation. We’ve created a training resource library that can be used as, when and how anyone needs it – it’s a revolution in online learning for individuals and businesses in the areas of Sales, Service, Leadership and Personal Development across any device or mobile. Our video content can be accessed through a subscription using our platform or embed our content on your own LMS.

With over 30 years in the corporate learning and development market and experience across four countries we have built LearningPlanet to meet the needs of the training and coaching market and fill the gaps we identified when owning and running classroom training and consulting businesses. LearningPlanet currently has 24 resellers across nine countries with thousands of staff members using our content every day to improve their customer interactions.

Whether you are looking for a content library to access or to embed into your own platform LearningPlanet has over 270 videos available for immediate use with your teams with new content being added every month.

Book your free demo today!

The Skills Group

The Skills Organisation is committed to workplace capability. They work with the Contact Centre industry to help people in the workplace gain recognition in the form of qualifications for the work that they are doing. Skills has had a long association with this sector as an Industry Training Organisation (ITO). In this capacity they have developed unit standards and qualifications that are nationally recognised on the New Zealand Qualifications Framework. They provide assessment programmes that formally measure how workplace training reflects the competency requirements of selected qualifications.

You are learning while you are working. You are learning when you do product training. You are learning when you are having coaching sessions with your team leaders. You are constantly learning on the job when you face new situations that you need to deal with. Skills Assessment Resources provide you with the opportunity to reflect on what you know and put it into a framework that can be measured, and you can be awarded a qualification.

Skills have qualification pathways that reflect the career growth that happens with a Contact Centre. As you move through your career you can gain more qualifications that reflect the work that you do.

Tribe

Tribe is an innovative New Zealand owned recruitment agency established in 2014, with the ethos of culture first and leaving no stone unturned within the search process. We have three brands: Tribe Recruit, Tribe Tech and Tribe Leadership (Executive Search) and recruit temp, perm and contract recruitment across NZ. We are unstoppable at helping people find not just a job, but their tribe.

Outsource Fiji

Fiji is fortunate to have a well-established and rapidly growing outsourcing industry, with real potential to continue to grow and provide significant support to the Fiji economy.

Fiji’s outsourcing industry has expanded significantly over the past decade, and Fiji is now positioned as the leading outsourcing destination for the Pacific region. This is evident as Fiji has managed to secure its position by attracting major and renowned BPO investors to reposition their back-office processing in Fiji.

Fiji’s outsourcing industry contributes approximately A$160 million per annum to the Fiji economy, and this is expected to triple in the next three years.

This success has been made possible through the support of the Fiji Government, the improved infrastructure and technological facilities and the leveraging of Fiji’s many natural and other advantages which make Fiji the ideal choice for BPO service delivery.

Our Mission: Future-proofing Fiji’s economy by creating a sustainable outsourcing industry.

Our Vision: Fostering a conducive ecosystem for the business process outsourcing industry, marketing Fiji as the outsourcing destination of choice and enabling the industry to become a sustainable pillar for Fiji’s economy.